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Tenant Portal

Pay Rent | Send Maintenance Requests | Communicate

MRI Resident

Tenant FAQs

  1. Submit the application

  2. Pay the non-refundable $75 application fee

    • Background check

    • Keys

    • Application review

  3. Background Check (included)

    • Credit

    • Criminal

    • Eviction

  4. Application review

    • Accepted: Lease is sent

    • Denied: Email sent

  5. If accepted, lease will be sent to be completed

  6. Pay security deposit and first month’s rent

  7. Complete onboarding process

    • Provide proof of insurance

    • Property walkthrough

    • Review policies

    • Setup app/website and activate access

      • Send an activation email or text to access the Online Tenant Portal

      • Language can be changed to Spanish

    • Receive key to move in

  8. Move in

  1. Login to Resident Connect https://workbay.mriresidentconnect.com/ using the email and password you set up with the application.
  2. Setup autopay to ensure on time payments with no late fees
    1. Pay with ACH (no fee)
    2. Credit/Debit card
    3. Moneygram

Rent and other fees can be paid through the MRI website

  1. Online Tenant Portal on the MRI website:

    • eCheck ACH
      • Tenant enters their bank account and routing number
        • Tenant name  must match EXACTLY as the name on the account, including middle initials, commas, etc.
      • Make one-time or auto payment
      • No fees
    • Credit or Debit Card
      • Enter card info.
        • Tenant name  must match EXACTLY as the name on the account.
      • Make one-time or auto payment
      • Transaction fee based on their charge amount and when their portal is activated. Tenant is notified of the fee prior to making a payment

  1. Login to your Online Tenant Portal.

  2. Choose Maintenance and then Request Maintenance.

  3. Describe the situation, choose N/A for entry and click Submit Request.

  4. Your account will be billed the “lost key” rate once the key is delivered.

Note: If Tenant loses the key (or access card) to the Premises and needs a replacement key or access card, Tenant shall pay Landlord $50.00 prior to receiving a replacement key/card.*

***Please refer to Article XVII: Miscellaneous in the Commercial Lease Agreement for clarification

 
 

Submit maintenance requests directly to your property manager along with photos of the issue. Please Note, if you do not see this task, contact your property manager as this feature may not be enabled for their account.

  1. Navigate to the Maintenance tab, and select Request Maintenance.

  2. Enter a detailed description of the issue, upload one or more photos of the item needing attention (must select multiple photos at once from computer or camera roll), decide whether or not to give the property manager permission to enter with their key, then click Submit Request.

  3. On the next screen, select when a maintenance tech can address your maintenance issue. If you choose to provide preferred times, select 3 or more time slots, then click Submit.

Note: Tenant’s responsibilities include the repair and replacement of all lighting, heating, air conditioning, plumbing and other electrical, mechanical and electromotive installation, equipment and fixtures and also include all utility repairs in ducts, conduits, pipes and wiring, and any sewer stoppage and plumbing repairs for such items located in, under and above the Premises or that are exclusive to the Premises.*

***Please refer to Article 10: Care and Maintenance of Premises in the Commercial Lease Agreement for a complete description of tenant’s maintenance responsibilities.

  1. No pets of any kind are allowed. Because this is a commercial project, with various industrial and commercial activities, dogs and other pets are not allowed under any circumstances. Tenant shall pay Landlord a $500 fine for each violation of this provision.

  2. Please refer to Article VII: Use of Premises in the Commercial Lease Agreement for clarification.

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