WorkBay tenant at their warehouse unit

Tenant Portal

Pay rent, request maintenance and message your WorkBay team from one login.

Get It Done in a Few Taps

Pick a task to see the steps.

Activate your portal

Log In to Resident Connect
  1. Open the activation email or text from your WorkBay team.
  2. Log in to Resident Connect with the email and password from your application.
  3. Switch the language to Spanish if you prefer.
  4. Turn on autopay so rent is never late.

No activation message? Check spam, then call (775) 967 5229.

Pay rent and fees

Pay Rent Now
  1. Log in to Resident Connect.
  2. Choose eCheck ACH (no fee) or card.
  3. Enter your bank or card info.
  4. Pay once or set up autopay.

Name must match the account exactly, including middle initials and commas. Card payments carry a fee shown before you confirm.

Request maintenance

Submit a Request
  1. Go to Maintenance and select Request Maintenance.
  2. Describe the issue and add photos. Select all photos at once.
  3. Choose if your manager may enter with their key, then submit.
  4. Pick 3 or more time slots for a tech visit.

No Maintenance tab? Contact your property manager. It may not be turned on for your account yet.

Replace a lost key or card

Report a Lost Key
  1. Log in to Resident Connect.
  2. Go to Maintenance, then Request Maintenance.
  3. Let us know your key or access card is lost.
  4. Submit. Your property manager will contact you with next steps.

Replacement fees may apply. Your property manager will share the details.

Two Ways to Pay Online

Rent and other fees are paid through Resident Connect. ACH is free every time.

Turn on autopayRent goes out on time every month so late fees never hit.
Set Up Autopay

MoneyGram is also accepted. Ask your property manager how.

Credit or Debit Card

Fee applies

Fee shown first

  • One time payment or autopay. Fee is based on the charge amount.

eCheck ACH

Recommended

$0fee

  • Pay from your bank account and routing number
  • One time payment or autopay
  • Name must match your bank account exactly

Tenant FAQ

Can't find it here? Call (775) 967 5229.

How do I log in to the tenant portal?

Go to Resident Connect and log in with the email and password you set up with your application. The portal can be switched to Spanish.

I never got my activation email or text. What now?

Check your spam folder first. Still nothing? Call your property manager or (888) 876 3539 and the team will resend it.

What payment options are available, and are there fees?

Pay online in Resident Connect by eCheck ACH with no fee, or by credit or debit card with a transaction fee you see before you confirm. Both work for one time payments and autopay.

Why does my name have to match my bank or card account?

Enter your name exactly as it appears on the account, including middle initials and commas, or the payment may not go through.

How do I submit a maintenance request?

Open the Maintenance tab and select Request Maintenance. Describe the issue, upload photos, choose whether your property manager may enter with their key and click Submit Request. Then pick 3 or more time slots that work for you. Don't see the tab? Contact your property manager.

Which repairs am I responsible for?

Tenants handle lighting, heating, air conditioning, plumbing, electrical and mechanical fixtures, utility repairs in ducts, pipes and wiring, and sewer stoppages in or used only by their unit. See Article 10 of your Commercial Lease Agreement.

What if I lose my key or access card?

Submit a maintenance request, describe what happened and choose N/A for entry. A replacement is $50, paid before the new key or card is issued.

Are pets allowed?

No. Pets of any kind are not allowed at WorkBay parks. Each violation is a $500 fine.

What does the application to move in process look like?

Submit your application and $75 non refundable fee, which includes a credit, criminal and eviction background check. Once approved, sign your lease, pay your security deposit and first month's rent, complete onboarding (proof of insurance, walkthrough and portal setup) and get your key.

Do I get anything for referring another business?

Yes. When a business you refer signs a 12 month lease and pays 3 consecutive months of rent, you get a $500 rent credit and they skip the application fee. Refer a business.

Talk to Your WorkBay Team

Pick the fastest way to reach us.

Message in the portal

Best for account, billing and maintenance questions. Your message goes straight to your property manager.

Open Resident Connect

Send us a note

General questions, feedback or anything that doesn't fit the portal.

Contact Us

Every WorkBay tenant is assigned an onsite manager.

$500Rent credit

Know a business that needs space?

Refer them. When they sign a 12 month lease and pay 3 months in a row, you get $500 off rent. They skip the application fee. No limit on referrals.

Refer a Business

Outgrowing your unit?

Move up to a bigger bay or add a second location in another market. Tour a park near you.

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